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Frequently Asked Questions – Online Tendering


  What does it mean to be "Online"?

  What does it mean by "Online Tendering"?

  Do I have to compulsorily submit my tender through the Internet?

  What if I can not download a softcopy of the tender or I have some problem/queries regarding your website?

  How do I upload my tender submission?

  What if I need help while submitting my electronic tender?

  What if I don't submit my tender through the Internet before the closing time of the tender?

  What does NIT stand for?

  What are the benefits in receiving / submitting tenders online?

  How Secure is it?

  What is a Remote Server?

  What is a Digital Signature?

  Who is a Certifying Authority?

  What is Encryption?

  What is a Firewall?

  What is a Remote Secured Database?

  Who are Hackers?

  What is downloading & uploading?


What does it mean to be "online"?
  If a business is described as being online, this usually means that it either:
 
  • has an internet connection
  • has a website of its own or
  • is using e-mail to communicate with customers and suppliers.
 
If you are not already online, we recommend/request your first step should be to get connected to the Internet, have a look and see. Read through these FAQs to find out more or contact our Support Desk for some friendly help and advice any time during Business hours India time - 9:30 AM to 7:30 PM.

  What does it mean by "Online Tendering"?

 
Using the Internet through tendertimes.com, you could now host tenders, pay the cost of Tender paper and Earnest Money Deposit – All Online, from your Desktop PC. This will make the process very fast and secured and you can save valuable business time.

  Do I have to compulsorily submit my tender through the Internet?

 
No - you do not have to compulsorily submit your tender through the Internet. Paper copies of your tender, which are submitted in the Tender Box, are also acceptable, as stipulated in the documentation for that particular Tender.

  What if I can not download a softcopy of the tender or I have some problem/queries regarding your website?

 
If you are having trouble downloading a Softcopy of the tender from the Internet please either go through the User Guidance Manual or Contact our Portal Manager of tendertimes.com or the Online Tendering Support Team directly (during business hours India time) either by:
Telephone on 91 33 91-33-2357 2555/56
Fax on – (91-33) 2357 2564
Email – onlinetender@tendertimes.com

  How do I upload my tender submission?

 
If the tender authority is seeking electronic/online response for a particular NIT, you will see a link ‘Submit Online’ at the bottom of the detail page for that NIT. Click on the link and follow the instructions onscreen.

  What if I need help while submitting my electronic tender?

 
If you are having trouble downloading the tender document from the Internet please contact the Portal Manager or the Online Tendering Support Team directly (during business hours India time) either by:

Telephone on Phones: (91-33) 91-33-2357 2555/56.
Fax on – (91-33) 2357 2564
Email – onlinetender@tendertimes.com

 
Or if there are special contact directions on your copy of the tender you may need to contact the Officer, nominated in the NIT, directly.

  What if I don't submit my tender through the Internet before the closing time of the tender?

 
Once the specified closing time is passed the Internet Submission System will not allow you to submit your tender electronically.

  What does NIT stand for?

 
NIT stands for Notice Inviting Tender. Throughout this system it may be used interchangeably to refer to Requests for Quotation (or RFQ), Expressions of Interest (or EOI) etc.

  What are the benefits in receiving / submitting tenders online?

 
Electronic or Online Tendering is just carrying out the same traditional tendering process in an electronic form, using the Internet. Using E-Tendering /Online tendering the Tender issuing authorities can:

 
  Sell Tenders.
Receive Bids.
Evaluate Tenders or Bids received
Publish NIT and subsequently host Tender/Bid Document.

  Using Online Tendering, the Bidders can:
Receive notification of the relevant tenders.
Receive tender documents online.
Submit Bids Online without any physical handicaps.
  How Secure is it?

 
The security features incorporated in the application ensures that all activities are logged, no unauthorised person has access to data, all sensitive data is encrypted and system can be restored in a minimal possible time in case of a disaster or system crash.

 
Data Encryption: The solution supports 128-bit encryption and all the price bids received against a tender are encrypted at the database level. Further all the data is encrypted in database level.

  •  
Digital Signature: The solution includes capturing Digital Signature Authorized and certified by approved agency nominated by Controller of Certifying Authorities under Ministry of IT, Govt. of India.

  •  
Process Validation: The Solution has been so architected that a user
(Tendering Issuing Authority / Bidder) cannot view the commercial bid of any Bidder till the technical evaluation of the tender is complete and the date & time specified for the opening of the commercial bid is due.

  •  
Unauthorised Access : The entire solution is behind a firewall and intrusion detection system that protects it against unauthorised access and hackers.

  •  
Authorization Of Data and storage : The bid data and the transaction is encrypted and secured in a Remote Secured Database and authorized through Digital Certification. The complete electronic bidding process is compliant with THE INFORMATION TECHNOLOGY ACT, 2000 of the Govt of India.

  What is a Remote Server?

 
A network computer that allows a user to log on to the network from a distant location. "Remote Server" is any remote location where you have to connect to your dial up ISP, and where you had to sign up for a your web space.
A server that has been registered with the user interface, which can later be referenced as a proxy client or as the method to perform a service; for example, a remote RADIUS server can be specified to act as a proxy clients.

  What is a Digital Signature?

 
A digital code that can be attached to an electronically transmitted message that uniquely identifies the sender. Like a written signature, the purpose of a digital signature is to guarantee that the individual sending the message really is who he or she claims to be. Digital signatures are especially important for electronic commerce and are a key component of most authentication schemes. To be effective, digital signatures must be unforgeable. There are a number of different encryption techniques to guarantee this level of security.

  Who is a Certifying Authority?

 

A trusted third-party organization or company that issues digital certificates used to create digital signatures and public-private key pairs. The role of the CA in this process is to guarantee that the individual granted the unique certificate is, in fact, who he or she claims to be. Usually, this means that the CA has an arrangement with a financial institution, such as a credit card company, which provides it with information to confirm an individual's claimed identity. CAs are a critical component in data security and electronic commerce because they guarantee that the two parties exchanging information are really who they claim to be.

 

  What is Encryption?

 
Prevents any non-authorized party from reading or changing data. The level of protection provided by encryption is determined by an encryption algorithm. In a brute-force attack, the strength is measured by the number of possible keys and the key size. For example, a Triple-Data Encryption Standard system (3 DES) uses 112-bit or 168-bit keys and, based on currently available processing power, is virtually immune to brute-force attacks. Business to Business VPNs (Extranets) share sensitive data with multiple organizations, so demand the highest level of security. This requires public key encryption and/or secure key exchange, both of which are designed to eliminate the risk of the key becoming known to an unauthorized party.

  What is a Firewall?

 
A firewall is a set of related programs, located at a network gateway server that protects the resources of a private network from users from other networks. Basically, a firewall, working closely with a router program, filters all network packets to determine whether to forward them toward their destination. A firewall is often installed away from the rest of the network so that no incoming request can get directly at private network resources. There are a number of firewall screening methods. A simple one is to screen requests to make sure they come from acceptable (previously identified) domain names and IP addresses. For mobile users, firewalls allow remote access in to the private network by the use of secure logon procedures and authentication certificates.

  What is a Remote Secured Database?

  It’s similar to the remote server. The database is located in a secured server, which is in a remote location.

  Who are Hackers?

 
Unauthorized use, or attempts to circumvent or bypass the security mechanisms of an information system or network by a person is called hacking and the persons doing such activities are called 'Hackers'.


  What is downloading & uploading?

 
Downloading means to download a particular file from a remote server using the Internet or any kind of Network.
Uploading means to upload a particular file into a remote server, Uploading can be done programmatically or by using FTP.

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